System Reliability Engineer (Data Centre)

Responsibilities

• Oversee and manage IT operations within the data centre, including day-to-day monitoring, incident management, and problem management
• Lead the end-to-end incident management lifecycle that encompass immediate troubleshooting, root cause identification, and resolution implementation to restore services, followed by comprehensive post-incident analysis
• Develop and maintain documentation on IT infrastructure, operations, and procedures within the data centre
• Perform capacity planning to ensure IT infrastructure is scalable for future demands
• Collaborate and coordinate with Data Centre Facilities teams on matters related to power, cooling, and physical infrastructure
• Design and implement robust observability platform alongside network monitoring tools for performance monitoring and real-time alerting of IT devices and networks
• Implement and manage remote management tools for out-of-band access and control of IT devices and servers
• Define, implement, and track SRE metrics, including SLO, SLI, and error budgets to improve data centre IT reliability

Requirements (Minimum Qualifications)

• A degree or professional qualification in Computer Science, Computer or Electrical Engineering, Information Technology or a related field
• Good technical knowledge in IT infrastructure, including servers, storage, networking, and cloud technologies
• Proficient in IT management software and tools
• 2 years of working experience in IT operations is preferred
• Fresh graduates are welcomed to apply