Product Owner

Key Responsibilities

Own the Pay with GasBuddy+ backlog, prioritizing work against member impact, partner obligations and compliance requirements
Provide input to the Head of Product on the Pay with GasBuddy+ roadmap, based on partner, compliance and program needs
Develop and maintain detailed user stories, acceptance criteria and product requirements documentation
Facilitate sprint planning, standups and retrospectives, and work closely with engineering and QA to ensure timely delivery
Act as the day-to-day product lead with our card partner, Corpay: maintain the open-issues list and drive resolution across the partner’s operations, technical and go-to-market contacts
Prepare and run recurring partner governance, including the monthly steering committee meeting
Escalate partner outages and posting or settlement discrepancies to partner leadership with clear member impact, ownership and follow-up dates
Translate program compliance obligations (AML/OFAC, CIP/KYC, UDAAP, ACH, consumer disclosures, subcontractor due diligence) into product requirements, user stories and controls
Work with compliance resources, the bank partner and auditors on compliance requests, evidence gathering and remediation
Maintain documentation of workflows, decisions and controls to support audits and partner reviews
Lead the product response to production issues and partner outages, including member impact, customer communication and post-incident follow-through
Monitor program health, including enrollment funnel, activation, transaction volume, declines, settlement issues and member complaints, and use the data to inform product decisions
Coordinate App Store releases for both Android and iOS, and own UAT sign-off before release
Coordinate with design to deliver a best-in-class card enrollment and card management experience
Coordinate with supporting payments vendors, such as ACH processing and bank account verification providers
Work closely with Customer Support, Finance, Marketing, Legal and engineering leadership to ensure their requirements are documented and met
Track dependencies with work being done by other teams and projects

Qualifications

5+ years of experience as a Product Owner or Product Manager, including at least 3 years on a payments, card, banking or fintech product
Hands-on experience with card program operations: issuing, authorization, posting and settlement, disputes, and processor or bank partner relationships
Working knowledge of financial compliance requirements (AML/BSA, OFAC, KYC/CIP, UDAAP, ACH/NACHA) and experience turning them into product requirements and controls
Proven track record of delivering consumer-facing mobile app features on iOS and Android
Proven experience managing external partners or vendors, including escalation during live incidents
Strong understanding of agile development methodologies, such as Scrum or Kanban, and tools such as Jira or Azure DevOps
Experience with API documentation tools such as Postman
Experience with data analysis and product metrics
Excellent written communication, including executive-level incident and status summaries
Ability to operate independently as the primary product owner for a program with limited supervision

Preferred Qualifications

Experience with a bank-sponsored, BaaS, or fleet or fuel card program
Experience supporting audits, bank partner reviews or regulatory exams
Familiarity with ACH processors and bank account verification providers
Comfort with SQL or analytics tools for funnel, transaction and reconciliation analysis
Bachelor's degree in a relevant field, such as Computer Science, Business or Finance
Certified Product Owner certification and/or training