Senior Developer, NetSuite CRM

JOB SUMMARY: 

The Senior Developer, NetSuite CRM will serve as the dedicated technical owner responsible for the design, development, configuration, optimization, and ongoing enhancement of Trace3's NetSuite CRM platform. This role will support the end-to-end sales lifecycle, including lead and opportunity management, quoting, sales orders, customer engagement, pipeline management, and forecasting.

This individual will partner closely with Sales, Revenue Operations, and Marketing teams to translate business requirements into scalable, high-performing CRM solutions. Responsibilities include CRM architecture, custom development, workflow automation, system integrations, performance optimization, and continuous improvement of the user experience.

As a senior technical resource, this individual will contribute to CRM technology strategy, establish development best practices, and mentor other technical team members to strengthen internal CRM capabilities. The role will also support CRM modernization initiatives and ensure the platform can scale with Trace3's evolving business needs, including acquisitions and organizational growth.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Own the technical design, development, configuration, and continuous optimization of NetSuite CRM capabilities, including Leads, Prospects, Opportunities, Quotes, Sales Orders, Campaigns, Partner/Customer Center, and Case Management.
• Develop and maintain custom solutions using SuiteScript 2.0/2.1, SuiteFlow, SuiteBuilder, SuiteTalk, RESTlets, and SuiteAnalytics to support CRM workflows, sales processes, pipeline visibility, and forecasting.
• Design, develop, and support integrations between NetSuite CRM and enterprise applications, including Microsoft Outlook email and calendar platforms, marketing automation, CPQ/quoting solutions, Professional Services Automation (PSA) platforms, and downstream business systems, ensuring reliable data exchange and seamless business workflows.
• Develop and maintain APIs and middleware integrations using platforms such as Celigo, Boomi, or similar technologies, ensuring reliable and secure data exchange across enterprise applications.
• Identify, troubleshoot, and resolve CRM performance issues, including slow record processing, inefficient scripts, workflows, saved searches, and integrations. Implement sustainable improvements to system performance and user experience.
• Partner with Sales, Revenue Operations, Marketing, and business analysts to translate business requirements into scalable CRM solutions that streamline workflows, reduce manual processes, improve data quality, and enhance sales productivity.
• Provide technical leadership for CRM modernization initiatives, including solution architecture, design, development, testing, deployment, and post-implementation optimization.
• Support NetSuite CRM enhancements, upgrades, and release impact assessments, identifying potential risks to existing customizations, integrations, and business processes.
• Ensure the reliability, security, scalability, and maintainability of CRM solutions and integrations, including dependencies between CRM and downstream ERP, financial, PSA, and order-to-cash processes.
• Develop and optimize CRM reporting capabilities, including saved searches, SuiteAnalytics workbooks, dashboards, and sales pipeline and forecasting reports.
• Establish and reinforce CRM development standards, including code quality, documentation, version control, testing, release management, and change management.
• Mentor and provide technical guidance to developers and other Enterprise Platforms team members on NetSuite CRM architecture, development practices, troubleshooting, and system capabilities.
• Conduct technical design and code reviews, promote knowledge sharing, and maintain technical documentation to strengthen team capabilities and reduce dependency on individual resources.
• Collaborate with Enterprise Platforms leadership and business stakeholders to define and maintain a sustainable CRM technical roadmap aligned with business priorities and enterprise architecture standards.
• Troubleshoot and resolve complex CRM production issues, including data synchronization, workflow failures, lead routing, opportunity-to-project handoffs, and quote-to-order processes, focusing on root-cause analysis and long-term solutions.
• Participate in Agile development processes, technical planning, solution design discussions, and continuous improvement initiatives.

REQUIRED SKILLS AND EXPERIENCE:

• Bachelor's degree from an accredited university or equivalent professional experience.
• Minimum of 5 years of experience supporting and developing NetSuite solutions, including at least 2 years of direct experience with NetSuite CRM capabilities.
• Demonstrated experience independently designing, developing, and supporting complex NetSuite CRM solutions in an enterprise environment.
• Proven expertise in SuiteScript 2.0/2.1, SuiteTalk, RESTlets, SuiteFlow, and SuiteBuilder, with experience developing custom CRM functionality and workflow automation.
• Strong understanding of NetSuite CRM architecture, lead-to-cash processes, data structures, performance optimization, and integration design.
• Hands-on experience integrating NetSuite CRM with marketing automation, CPQ/quoting, email and calendar platforms, and other enterprise applications using middleware and REST/SOAP web services.
• Experience designing, developing, and supporting integrations between NetSuite CRM or comparable enterprise CRM platforms and Professional Services Automation (PSA) solutions, including data synchronization, opportunity-to-project handoffs, order management, and downstream service delivery and billing processes.
• Experience with integration platforms such as Celigo, Boomi, MuleSoft, Workato, or comparable technologies.
• Demonstrated ability to identify and resolve NetSuite performance issues involving scripts, workflows, saved searches, record processing, and integrations.
• Experience with modern development practices, including source control, code reviews, testing, deployment management, and technical documentation.
• Experience supporting CRM implementations, modernization initiatives, upgrades, and enhancements while minimizing disruption to business operations.
• Working knowledge of NetSuite ERP processes, including financials, billing, and order management, sufficient to design and support CRM integrations and business process dependencies.
• Experience with ITIL, DevOps, Agile development methodologies, and enterprise change management practices.
• Demonstrated ability to provide technical mentorship, establish development standards, and share knowledge across engineering teams.
• Strong analytical and problem-solving skills, with the ability to translate complex business requirements into scalable technical solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with business stakeholders, technical teams, and leadership.
• Strong organizational skills and the ability to independently manage competing priorities, technical deliverables, and production support responsibilities. 

Preferred Qualifications:

• Experience supporting enterprise CRM modernization or transformation initiatives, including workflow redesign, performance optimization, and user experience improvements.
• Experience with HubSpot CRM, including integration with NetSuite, data synchronization, workflow automation, and supporting CRM modernization or overlay strategies.
• Experience integrating NetSuite CRM with Microsoft Outlook, Exchange, and calendar synchronization solutions, including Celigo ExtendSync or comparable platforms.
• Experience configuring and supporting NetSuite Partner Center, Customer Center, or customer-facing portal capabilities.
• Experience with CPQ and quoting solutions such as ConnectWise Sell or similar platforms.
• Experience supporting CRM solutions in organizations with complex sales processes, multiple business units, or acquisition-driven growth.
• Experience with NetSuite SuiteAnalytics, Performance Analytics, and CRM pipeline and forecasting reporting.
• NetSuite certifications, such as SuiteFoundation, SuiteCloud Developer, or Administrator, are a plus.

PHYSICAL DEMANDS: 

While performing the standard duties of this job, the employee can expect light physical exertion with long periods of sitting, occasional standing and walking; limited bending, crouching, stooping, stretching, reaching, or similar activities. Hearing and speech communication in person and over the telephone is essential to fulfilling the duties of this position.  Specific vision abilities required to read printed materials and a computer screen; including close vision and the ability to adjust focus.

WORK ENVIRONMENT:

While performing the duties of this job, the employee may be surrounded by other employees and their conversations on the telephone and in person.  The noise level and indoor office temperature may vary.